‏91-Solicited Remote Assistance

Computer/User Node :

   MACHINE

Policy Path :

   Administrative Templates\System\Remote Assistance

Supported on :

   At least Microsoft Windows XP Professional or Windows Server 2003 family

Help/Explain Text :

   Specifies whether users can solicit another user's assistance via Remote Assistance. If you enable this policy setting, a user can send a Remote Assistance invitation to a person (expert) at another computer. If given subsequent permission by the user, the expert can use this invitation to view user's screen, mouse, and keyboard activity in real time. The Permit remote control of this computer option specifies whether a user on a different computer can control this computer. If a user invites an expert to connect to the computer, and gives permission, the expert can take control of this computer. The expert can only make requests to take control during a Remote Assistance session. The user can stop remote control at any time. The Maximum ticket time setting sets a limit on the amount of time that a Remote Assistance invitation can remain open. The Method for sending e-mail invitations option specifies which e-mail standard to use to send Remote Assistance invitations. Depending on your e-mail program, you can use either the Mailto (the invitation recipient connects through an Internet link) or SMAPI (Simple MAPI) standard (the invitation is attached to your e-mail message). The e-mail program must support the selected e-mail standard. This option is applicable to Windows Server 2003 only. If you disable this policy setting, users cannot request Remote Assistance and this computer cannot be controlled from another computer. An expert can connect to this computer only with the explicit permission of the user. If the status is set to Not Configured, users can enable or disable and configure Remote Assistance themselves in System properties in Control Panel. If the status is set to Not Configured, the default maximum time a Remote Assistance invitation can stay open is determined by the Control Panel setting.

Registry Settings :

  HKLM\Software\policies\Microsoft\Windows NT\Terminal Services!fAllowToGetHelp, HKLM\Software\policies\Microsoft\Windows NT\Terminal Services!fAllowFullControl, HKLM\Software\policies\Microsoft\Windows NT\Terminal Services!MaxTicketExpiry, HKLM\Software\po